Vserve Ebusiness Solutions

Since 2004, Vserve Ebusiness Solutions has supported ecommerce and retail businesses from its base in Coimbatore, India, and it also has an office in New York. The company is large, with a team in the 250+ band, and ecommerce is the industry it focuses on.

Vserve describes itself mainly as a business process outsourcing partner. Its own description covers order and inventory management, customer and vendor coordination around the clock, accounting and bookkeeping, product catalogue management, virtual assistant work, and Amazon marketplace support such as listings, optimisation and account management. It also builds and maintains websites.

In its marketing profile, SEO is the largest single service, followed by digital marketing, web design, content marketing, link building and local SEO. The company says it works with businesses from startups up to very large enterprises and that its current emphasis is helping them modernise back-office processes through outsourcing. Projects start at $1,000 and hourly rates are under $25. Vserve fits online sellers who want one provider in India to handle both the operational side of an ecommerce store, such as catalogues, orders and books, and the search and web work that brings traffic to it. Companies looking for a pure-play creative or brand agency may find its outsourcing focus less relevant.